According to the prominent international publication S&P Global, TBC is among the leading banks in the European banking sector in terms of artificial intelligence development. In its analytical article, S&P Global examines TBC as an example of the successful implementation of artificial intelligence (AI).

The international agency became interested in TBC’s experience after George Tkhelidze, Deputy CEO of TBC, spoke about the bank’s technological development at the Financial Times Global Banking Summit. The analytical article focuses on banks that actively use AI to improve operational flexibility, financial performance, and customer experience. In this context, TBC is mentioned alongside international financial institutions such as UK-based Lloyds and Standard Chartered PLC, as well as the Netherlands-based ING Groep.

S&P Global notes that, despite the growing interest in artificial intelligence, only a small number of banks in Europe have managed to adapt and generate financial benefits through its implementation. The article also states that, as a result of early technological development in Georgia, TBC successfully launched the first digital bank in Uzbekistan, which already has six million active users.

In an interview with S&P Global, George Tkhelidze, Deputy CEO of TBC, identified several successful areas of AI integration:

“TBC actively uses artificial intelligence to effectively manage relationships with both retail and corporate clients. As a result of the introduction of modern technologies, today 60–70% of processes related to corporate lending are completed digitally. Through advanced technologies, we are able to analyze potential of industries, assess partners and their financial performance much more quickly. Through automation, we offer customers tailored services and products that take into account a company’s financial needs. As a result, we achieve a more personalized and development-oriented collaboration,”- George Tkhelidze, Deputy CEO of TBC.