Course Description
In the era of digital technologies, strong IT support is crucial for any company. IT support professionals ensure the smooth operation of computer systems, network management, security processes, and technical assistance for users.
This course is designed for individuals who want to gain comprehensive knowledge and practical skills to start or advance their careers in IT support.
What You Will Learn
Throughout the course, participants will explore IT infrastructure administration, Network troubleshooting and diagnostics, Data protection and cybersecurity principles, Software management and user support strategies. Each session includes hands-on assignments, allowing students to apply their knowledge in real-world scenarios.
Course Format
The course follows a hybrid format—most sessions will be held online, but due to the nature of certain topics, some sessions will be conducted in-person.
Upon completion, participants will be able to:
chevron-down-outlinedDiagnose and resolve IT support issues
Install, configure, and maintain Windows & macOS operating systems
Utilize office applications and remote management tools effectively
Manage users via Active Directory and Entra ID
Apply fundamental security principles, including BitLocker encryption
Monitor network infrastructure and implement NAC & VPN technologies
Administer databases and analyze system logs
Understand ITIL principles and manage incidents using Jira
Leverage AI tools like ChatGPT & Microsoft Copilot in IT support processes
Improve communication skills for effective user issue resolution
Who Is This Course For?
chevron-down-outlinedIndividuals with a general understanding of IT but little to no hands-on experience.
Aspiring IT specialists looking to gain the knowledge and skills needed for a career in IT support.
Technology enthusiasts interested in learning the fundamentals of IT infrastructure management.
Anyone seeking professional growth in computer systems, networks, and user support.
For more details, join the TBC IT Academy Discord Server: https://discord.gg/wh464Y8edk.
Course Content
chevron-down-outlinedFundamentals of Computers and Operating Systems
Computer Architecture and Peripheral Devices:
Participants will learn about internal and external computer components, their functions, and how to install and manage peripheral devices such as printers and scanners.
Windows and macOS Operating Systems:
Training on installation, configuration, and updates of operating systems, essential for daily system support tasks.
BitLocker and Disk Security Management:
Understanding disk encryption processes and best practices for securing company data.
Office Productivity and Remote Management
Office 365 Tools:
Hands-on training in Outlook, Teams, and SharePoint to enhance team collaboration and productivity.
Excel Fundamentals:
Learning data management, filtering, and basic formulas for efficient data analysis.
Remote Management Tools:
Introduction to AnyDesk, CMD, PowerShell, and Terminal commands and scripting for effective remote troubleshooting.
Cloud Services and User Management
Entra ID and Active Directory:
Managing users, groups, and access policies for a secure and organized work environment.
MDM-INTUNE and Jamf:
Registration and management of mobile and workplace devices, critical for remote work setups.
VDI (VMware Horizon):
Managing and troubleshooting virtual desktop environments for efficient remote work.
Networking and Security
NAC Network and Cisco AnyConnect VPN:
Understanding network access control and VPN management for secure connectivity.
Network Troubleshooting:
Diagnosing network issues using tools like Ping, Trace, and DNS for quick issue resolution.
IP Telephony:
Overview of IP phone systems and troubleshooting methods for corporate communication.
Databases and System Monitoring
MS SQL and Oracle Basics:
Managing databases and writing queries for efficient data storage and analysis.
Graylog and Log Monitoring:
Collecting and analyzing logs to prevent and resolve system issues proactively.
Customer Support and AI Tools
ChatGPT, Microsoft Copilot, and Other AI Tools:
Using AI to automate and optimize IT support processes.
Identifying User Needs and Communication Skills:
Developing skills to recognize customer requirements and provide effective solutions.
Selection Stages
chevron-down-outlinedStage I – Registration.
Stage II – Logical Skills Assessment.
Stage III – Technical Skills Assessment (Candidates will take a test to assess their basic IT knowledge and skills).
Stage IV – HR Motivational Video Submission (in English).
Stage V – Interview.
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